Background video problem

Background video problem

Support Forums White – HTML Template Background video problem

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This topic contains 9 replies, has 2 voices, and was last updated by  CreaboxThemes 1 week, 1 day ago.

Viewing 10 posts - 1 through 10 (of 10 total)
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  • #6140

    dardar21
    Participant

    Hello, I contact you (and I’ve just purchased again the extension support) because I built a website a few years ago with your template and everything worked perfectly. Nevertheless, since a few days, while I didn’t change anything in the code of my site, the background video doesn’t appear as before : depending on the navigator I use, either I have to right – click –> “reload frame” to load the video, or I cannot even choose to do that with Firefox or google chrome. Because I didn’t make any change on the website and because it doesn’t work any longer (I tried with several computers), what should I do ?
    The url is http://jbadam.fr

    Many thanks in advance,
    Best regards

    #6143

    CreaboxThemes
    Keymaster

    Hi,

    sorry for the inconveniences.
    It is a problem in the Google Maps section. I have updated the theme and it is resolved now.

    I have send you the files modified with the problem resolved. I have modified your file index.html and the file map.js. Replace them in your website please.

    You need to get an API code to run the map. Everything is explained in the documentation. The API key must to be substituted the text YOUR_API_KEY in the file index.html in the line 906.

    Regards

    #6144

    CreaboxThemes
    Keymaster

    Hi again,

    I have tried to send you the files modified by email but I got an error in the sending. I have used your email jbaptiste.ad…
    Is it correct?

    Regards

    #6145

    dardar21
    Participant

    Hi,

    Thank you very much for your answer. Indeed, it is my correct email address. If you want I can provide you another one by PM

    #6146

    CreaboxThemes
    Keymaster

    Yes please. Send me other email to admin@creabox.es

    Regards

    #6149

    dardar21
    Participant

    Thank you, I’ve just sent you another email to your email address.

    Best Regards

    #6151

    CreaboxThemes
    Keymaster

    Hi,

    thanks for the email. I have sent you the files modified.

    Regards

    #6153

    dardar21
    Participant

    Thank you very much 🙂

    Have a nice weekend !

    #6154

    dardar21
    Participant

    Hi again,

    I made the changes and added an API key, but I still have to click on “reload frame” if using Mozilla Firefox, and on the contact page, I have an error message.

    Do you know what I didn’t do correctly ?

    Many thanks in advance for your answer.

    Best regards

    #6155

    CreaboxThemes
    Keymaster

    Hi,

    There is a problem with the Google Maps API. The error says “You have exceeded your request quota for this API.”

    In this link you can search the solution: https://stackoverflow.com/questions/51685490/you-have-exceeded-your-request-quota-for-this-api-in-google-map

    Regards

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