Support › Forums › White – HTML Template › Background video problem
Tagged: video
- This topic has 9 replies, 2 voices, and was last updated 4 years, 8 months ago by
CreaboxThemes.
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AuthorPosts
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September 13, 2018 at 5:52 pm #6140
dardar21
ParticipantHello, I contact you (and I’ve just purchased again the extension support) because I built a website a few years ago with your template and everything worked perfectly. Nevertheless, since a few days, while I didn’t change anything in the code of my site, the background video doesn’t appear as before : depending on the navigator I use, either I have to right – click –> “reload frame” to load the video, or I cannot even choose to do that with Firefox or google chrome. Because I didn’t make any change on the website and because it doesn’t work any longer (I tried with several computers), what should I do ?
The url is http://jbadam.frMany thanks in advance,
Best regardsSeptember 14, 2018 at 8:58 am #6143CreaboxThemes
KeymasterHi,
sorry for the inconveniences.
It is a problem in the Google Maps section. I have updated the theme and it is resolved now.I have send you the files modified with the problem resolved. I have modified your file index.html and the file map.js. Replace them in your website please.
You need to get an API code to run the map. Everything is explained in the documentation. The API key must to be substituted the text YOUR_API_KEY in the file index.html in the line 906.
Regards
September 14, 2018 at 9:03 am #6144CreaboxThemes
KeymasterHi again,
I have tried to send you the files modified by email but I got an error in the sending. I have used your email jbaptiste.ad…
Is it correct?Regards
September 14, 2018 at 9:05 am #6145dardar21
ParticipantHi,
Thank you very much for your answer. Indeed, it is my correct email address. If you want I can provide you another one by PM
September 14, 2018 at 9:24 am #6146CreaboxThemes
KeymasterYes please. Send me other email to admin@creabox.es
Regards
September 14, 2018 at 3:22 pm #6149dardar21
ParticipantThank you, I’ve just sent you another email to your email address.
Best Regards
September 14, 2018 at 7:19 pm #6151CreaboxThemes
KeymasterHi,
thanks for the email. I have sent you the files modified.
Regards
September 15, 2018 at 7:52 am #6153dardar21
ParticipantThank you very much 🙂
Have a nice weekend !
September 15, 2018 at 9:37 am #6154dardar21
ParticipantHi again,
I made the changes and added an API key, but I still have to click on “reload frame” if using Mozilla Firefox, and on the contact page, I have an error message.
Do you know what I didn’t do correctly ?
Many thanks in advance for your answer.
Best regards
September 15, 2018 at 12:11 pm #6155CreaboxThemes
KeymasterHi,
There is a problem with the Google Maps API. The error says “You have exceeded your request quota for this API.”
In this link you can search the solution: https://stackoverflow.com/questions/51685490/you-have-exceeded-your-request-quota-for-this-api-in-google-map
Regards
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