Background video problem

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    Posts
  • September 13, 2018 at 5:52 pm #6140
    dardar21
    Participant

    Hello, I contact you (and I’ve just purchased again the extension support) because I built a website a few years ago with your template and everything worked perfectly. Nevertheless, since a few days, while I didn’t change anything in the code of my site, the background video doesn’t appear as before : depending on the navigator I use, either I have to right – click –> “reload frame” to load the video, or I cannot even choose to do that with Firefox or google chrome. Because I didn’t make any change on the website and because it doesn’t work any longer (I tried with several computers), what should I do ?
    The url is http://jbadam.fr

    Many thanks in advance,
    Best regards

    September 14, 2018 at 8:58 am #6143
    CreaboxThemes
    Keymaster

    Hi,

    sorry for the inconveniences.
    It is a problem in the Google Maps section. I have updated the theme and it is resolved now.

    I have send you the files modified with the problem resolved. I have modified your file index.html and the file map.js. Replace them in your website please.

    You need to get an API code to run the map. Everything is explained in the documentation. The API key must to be substituted the text YOUR_API_KEY in the file index.html in the line 906.

    Regards

    September 14, 2018 at 9:03 am #6144
    CreaboxThemes
    Keymaster

    Hi again,

    I have tried to send you the files modified by email but I got an error in the sending. I have used your email jbaptiste.ad…
    Is it correct?

    Regards

    September 14, 2018 at 9:05 am #6145
    dardar21
    Participant

    Hi,

    Thank you very much for your answer. Indeed, it is my correct email address. If you want I can provide you another one by PM

    September 14, 2018 at 9:24 am #6146
    CreaboxThemes
    Keymaster

    Yes please. Send me other email to admin@creabox.es

    Regards

    September 14, 2018 at 3:22 pm #6149
    dardar21
    Participant

    Thank you, I’ve just sent you another email to your email address.

    Best Regards

    September 14, 2018 at 7:19 pm #6151
    CreaboxThemes
    Keymaster

    Hi,

    thanks for the email. I have sent you the files modified.

    Regards

    September 15, 2018 at 7:52 am #6153
    dardar21
    Participant

    Thank you very much 🙂

    Have a nice weekend !

    September 15, 2018 at 9:37 am #6154
    dardar21
    Participant

    Hi again,

    I made the changes and added an API key, but I still have to click on “reload frame” if using Mozilla Firefox, and on the contact page, I have an error message.

    Do you know what I didn’t do correctly ?

    Many thanks in advance for your answer.

    Best regards

    September 15, 2018 at 12:11 pm #6155
    CreaboxThemes
    Keymaster

    Hi,

    There is a problem with the Google Maps API. The error says “You have exceeded your request quota for this API.”

    In this link you can search the solution: https://stackoverflow.com/questions/51685490/you-have-exceeded-your-request-quota-for-this-api-in-google-map

    Regards

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