Contact form submission error 'type the code correctly'

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  • December 21, 2014 at 4:44 am #4134
    woohoogle
    Participant

    I have set up and tested my contact form and messages have been received.
    However I am now seeing an issue where the form tells me to ‘Type the code correctly’ when I hit send, even though it has been typed exactly right.
    Have you guys seen this before and if so do you know what causes it?
    Many thanks.

    December 21, 2014 at 4:59 am #4135
    woohoogle
    Participant

    I’m not sure if this is directly related or not, but another issue I am seeing is that when I use my Gmail address within the contact form (as the sender), even when it sends correctly, the contact message does not get received at the target email address (recipient).

    If I use my server based business email within the form (as the sender), the message comes through (to the recipient) with no problem.

    December 21, 2014 at 10:29 am #4136
    CreaboxThemes
    Keymaster

    Hi woohoogle,

    can you send me your url to check the error?

    Regards

    December 21, 2014 at 1:50 pm #4138
    woohoogle
    Participant

    http://www.bertrands.co.uk

    December 22, 2014 at 8:39 am #4139
    CreaboxThemes
    Keymaster

    Hi woohoogle,

    I have checked the problem. You mean when an user send the contact form, an the next intent, the message ‘Type the code correctly’ appears always, doesn’t it?

    I will update the plugin whith this problem fixed. Meanwhile, I can help you if you create a new user to me in your admin panel. It’s faster if I can see the errors on site. I have done this with other users and there were no problems. You can trust me. I only want fix this problem.

    Regards

    December 23, 2014 at 3:59 am #4142
    woohoogle
    Participant

    Hi, yes that’s right.

    I’ve added you in as a site admin so you can do what you need to do.

    Thanks

    December 23, 2014 at 4:24 am #4143
    woohoogle
    Participant

    Hi Creabox.

    Yes exactly. I have added you as a user as requested, so you can do your thing.

    Also, I am still having no luck receiving a contact messages when using Gmail.
    I can submit messages okay today, but only receive messages from my server based email account, not from my Gmail.
    Do you have any ideas about this please?

    Kind regards,
    Matt

    December 23, 2014 at 7:55 am #4144
    CreaboxThemes
    Keymaster

    Hi,

    the problem with the code in the contact form is fixed.

    About receiving emails from Gmail, what do you mean exactly? I have made a test with my Gmail account and I have received the email perfectly.

    Regards

    December 23, 2014 at 11:56 am #4145
    woohoogle
    Participant

    Yes this is looking good now, many thanks.

    Regarding Gamil – whenever I use my Gmail address in the contact form and successfully submit it, nothing arrives to the target address. I’ve not seen this issue anywhere before and just wondered if you had any idea what could cause it?

    Thanks

    December 23, 2014 at 2:10 pm #4146
    CreaboxThemes
    Keymaster

    Hi,

    I don’t know what happens. I have made a test in your website with my gmail address and I have received it without problems. I don’t know what the problem is. Anyway, I will continue looking for the solution.

    Regards

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