Video problem

Video problem

Support Forums Verde – WP Plugin Video problem

This topic contains 13 replies, has 4 voices, and was last updated by  CreaboxThemes 3 weeks, 1 day ago.

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • #6109

    mirko
    Participant

    Hi,
    i tried to add a youtube video but i doesnt see anything,
    plus i tried to add self host video but it doesnt start….

    how to fix this pls?

    #6112

    CreaboxThemes
    Keymaster

    Hi,

    sorry for the inconveniences.
    You are right about the Youtube version. There was an error and I resolved it and updated the plugin. You will receive an email when the plugin is ready.
    But about the other problem with the self host video, I have made tests and it works fine. What kind of error do you get?

    Regards

    #6113

    mirko
    Participant

    Hi,
    Ok for YouTube i will wait plugin update
    About the selfhosted (the one in interested) it doesnt work. I explain better. It doesnt autoplay, it doesnt start.i noticed that if i have a logo (text or image) and i click in it, it start, but i have selected from plugin option to have no logo.
    Pls let me know,
    Thank you

    #6114

    CreaboxThemes
    Keymaster

    Hi,

    the plugin is ready now. You can download it from your ‘Download page’: https://themeforest.net/downloads

    About the autoplay in the video. Does it happens in the browser Firefox?

    Regards

    #6115

    mirko
    Participant

    Ok,
    No, it happening in all the browsers

    #6117

    CreaboxThemes
    Keymaster

    Hi,

    sorry fot the delay to answer. I don’t know what happens.

    Could you create a new user for me in your admin panel? In that way, I can check the problem and try to resolve it. I have done this with other user, so you can trust me.

    Regards

    #6126

    mirko
    Participant

    Hi,
    where i can sed you admin access in private way?
    pls let me know
    thank you

    #6127

    CreaboxThemes
    Keymaster

    Send me the admin access to admin@creabox.es

    Thanks

    #6164

    sottodesign
    Participant

    Hi,
    I’m also having trouble getting my vimeo link to play as a background – it doesn’t show up at all (in Chrome & Safari). As a test I tried a youtube link & sometimes the video will show, but doesn’t play. Let me know if you want my admin access. Thanks for your help! 🙂

    #6165

    CreaboxThemes
    Keymaster

    Hi sottodesing,

    could you send me your url to check the problem? If you don’t want to publish here, you can send me the link to my email admin@creabox.es

    Regards

    #6166

    sottodesign
    Participant

    Thanks I’ve just emailed you the details. Cheers!

    #6167

    CreaboxThemes
    Keymaster

    Thanks. Regards

    #6171

    Aiseneya Williams
    Participant

    Hello,

    I am also having an issue with the self-hosted video background not playing and it’s why I chose to buy this plugin. At first, it was playing (not auto-playing, though) and then when I updated my site address to reflect my added SSL certificate, it won’t play anymore. I’ve deactivated, deleted, and re-uploaded. Still won’t play. Can you please offer a solution?

    #6172

    CreaboxThemes
    Keymaster

    Hi Aiseneya,

    sorry for the inconveniences. Could you send me your url to check the problem? And it would be better if you create a new user for me in your admin panel. I have done this with other users and there were no problems, you can trust me.

    You can send me the information to admin@creabox.es

    Regards

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