White Screen upon Theme Activation

White Screen upon Theme Activation

Support Forums Cian – WP Theme White Screen upon Theme Activation

This topic contains 4 replies, has 3 voices, and was last updated by  CreaboxThemes 3 years, 5 months ago.

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  • Author
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  • #5000

    27media
    Participant

    Good Day,

    I purchased this theme an hour or so ago –

    On a fresh installation of WP 4.4, with no additional themes or plugins installed (other than Cian) – when I go to activate this theme I get the white screen.

    Please advise? If there are any additional details I can provide please let me know.

    Thanks,
    -27Media

    #5001

    27media
    Participant

    From the error log:

    PHP Fatal error: call to undefined function phpadd_shortcode() in ../Cian/sections/clients.php on line 1

    #5005

    CreaboxThemes
    Keymaster

    Hi 27media,

    sorry for the inconveniences.

    this error has happened other times and I don’t know why it happens. It’s an error in the file clients.php when the theme is uploading. The code in this file breaks. Can you disable the theme? If you can’t access to the admin panel, you can remove the theme from the FTP.

    When this is done, you can create a new user for me in your admin panel. In that way I can change the code to fix the problem. I have done this with other users and there were no problems. You can trust me. I only want to help you.

    Regards

    #5222

    Bryan J Posso
    Participant

    I am having similar issue. But can’t tell what the error is. I just get a general “Hello World” page, and not like the live preview. Please contact me ASAP.

    So I also just installed this Cian WordPress theme. But am only getting the typical “Hello Wold” message. I would like to activate the demo as seen in the live preview. Is there a setting I need to change in order to see the live preview demo to work from that?

    #5225

    CreaboxThemes
    Keymaster

    Hi,

    I have answered you in the other topic: http://www.creabox.es/topic/need-some-help-installing-the-demo-site/

    Regards

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