Contact form is NOT working – CreaboxThemes Support

Tagged: contact us

This topic has 27 replies, 3 voices, and was last updated 8 years, 6 months ago by CreaboxThemes.

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July 22, 2014 at 1:09 pm #3832
Rishabh
Participant
Website: http://demo.infotyke.com/adco

When we try to use contact us form it shows an error:
```
Warning: require_once(phpMailer/phpmailer.php) [function.require-once]: failed to open stream: No such file or directory in /home/infot3lx/public_html/demo/adco/php/contact.php on line 4

Fatal error: require_once() [function.require]: Failed opening required 'phpMailer/phpmailer.php' (include_path='.:/usr/local/altphp/lib/php') in /home/infot3lx/public_html/demo/adco/php/contact.php on line 4
```
- This topic was modified 8 years, 10 months ago by Rishabh.
July 22, 2014 at 6:28 pm #3838

CreaboxThemes
Keymaster

Try to change the folder name from phpMailer to phpmailer.

July 23, 2014 at 5:33 am #3841

Rishabh
Participant

Its only phpmailer – the name of folder.

July 23, 2014 at 6:34 am #3844

CreaboxThemes
Keymaster

Have you changed the folder name? Regards

July 23, 2014 at 6:35 am #3845

Rishabh
Participant

I didnt but it was alreadt phpmailer

July 23, 2014 at 7:15 am #3849

CreaboxThemes
Keymaster

So, the folder is called ‘phpmailer’, isn’t it?

And the file contact.php, what code is in the line 4? require_once(‘phpmailer/phpmailer.php’);?

Regards

July 23, 2014 at 7:28 am #3851

Rishabh
Participant

FYI:

FTP username: test@adcoarchitects.com
FTP Password: test#4488
FTP server: ftpes://ftp.adcoarchitects.com
FTP & explicit FTPS port: 21

Please resolve my all problems and let us know so that I can change my password.

1. Contact Form
2. Contact Button

Thank You!

July 23, 2014 at 7:30 am #3852

Rishabh
Participant

It was require_once(‘phpMailer/phpmailer.php’);?

I have updated it require_once(‘phpmailer/phpmailer.php’);?

July 23, 2014 at 8:16 am #3853

CreaboxThemes
Keymaster

Hi, i have tested the contact form and it works fine. Check out it.

July 23, 2014 at 11:45 am #3856

CreaboxThemes
Keymaster

Hi, I can’t access to your FTP.

July 23, 2014 at 11:47 am #3857

CreaboxThemes
Keymaster

Your contact form works fine. Have you tried to delete the cache? Press Ctrl+F5 or delete the browser cache.

July 23, 2014 at 12:25 pm #3858

Rishabh
Participant

Hey, Thank You Very much 🙂 You’re awesome!!! Form is working fine.

The Only problem is, buttons are not showing up on my screen .

Please help. Thanks much!

July 23, 2014 at 1:15 pm #3860
CreaboxThemes
Keymaster
To fix that, you have to set height to the menu div. You have to edit the file index.html from the line 107 to 115:
```
<div class="row" style="height: 120px">
   <div class="col-md-2 col-md-offset-1" style="height: 120px">	    	
     <ul class="menu fadeOut-3">
        <li><a id="about" class="fadeOut-2" href="#" title="About"><span class="menu-back"></span>About</a></li>
	
	<li class="last"><a id="contact" class="fadeOut-2" href="#" title="Contact"><span class="menu-back"></span>Contact</a></li>
     </ul>
   </div>
</div>
```
Regards
November 11, 2014 at 10:25 am #4083

Kedar
Participant

Hi,
I had the same problem as Rishabh.
I changed the “phpMailer” to “phpmailer”. First warning now is changed by:

“Could not instantiate mail function. Sorry, we can’t send this message.”

Second question. I’m changing the coutdown date to new one, but at the website still appears some 40 days countdown. Even if I change date to smth from the past countdown still works from 40 days…

November 11, 2014 at 5:01 pm #4084

CreaboxThemes
Keymaster

Hi Kedar,

can you send me your url to check the error?

Regards
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