contact form will not work – CreaboxThemes Support

This topic has 21 replies, 2 voices, and was last updated 6 years, 10 months ago by CreaboxThemes.

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October 24, 2016 at 2:03 am #5516

Steve
Participant

I cannot get the contact form to work – no matter what I try (yes, i followed your instructions – I keep getting the error code: Invalid address: TO_EMAILYou must provide at least one recipient email address. MSG_SEND_ERROR what to do?

October 24, 2016 at 8:13 am #5518

CreaboxThemes
Keymaster

Hi Steve,

have you edited the options ‘TO_NAME’ and ‘TO_EMAIL’ in the file contact.php? Please,
make sure that the options ‘TO_EMAIL’ and ‘SMTP_USERNAME’ are the same.

And, have you uploaded your files to a server? Can you send me your url to check the problem?

Regards

October 24, 2016 at 7:49 pm #5521

Steve
Participant

thanks. I have deleted and reloaded files, changed values and now I no longer get the error message, however now the contact form does not work at all. I press send and nothing happens. I suspect that it might be a port issue – as I am using Gmail and I see that it has port 25 for smtp. I did try to change this to port 465 in case, but still nothing happens. Please advise? url is http://www.itgroup.net.au

October 26, 2016 at 10:07 am #5526

CreaboxThemes
Keymaster

Hi Steve,

I have made some changes in the file contact.php. Download it from here and replace it in your folder. Check it and tell me if it works correctly.

Regards

October 26, 2016 at 11:21 am #5527

Steve
Participant

thanks. downloaded your form, uploaded to web site and tried contact form again – but nothing at all happens. I put in my name, email address and comments, press send – but nothing at all. please advise.

October 27, 2016 at 11:26 pm #5531

CreaboxThemes
Keymaster

Hi,

I have checked your website and there is an internal server error with the file contact.php. Have you uploaded it to your server?

The error is the next:
Failed to load resource: the server responded with a status of 500 (Internal Server Error)

Regards

October 28, 2016 at 6:56 am #5533

Steve
Participant

thanks – yes, I have uploaded it to the server. Just did it again then – still nothing. please urgently advise – I really need this form to work !

October 28, 2016 at 7:41 am #5534
CreaboxThemes
Keymaster
Hi Steve,

I don’t know the problem exactly when it happens a 500 server error.

We can try the next solution. In you file scripts.js, look for the next code:
```
$contactform.submit(function(){
     $.ajax({
          type: "POST",
	  url: "php/contact.php",
	  data: $(this).serialize(),
	  success: function(msg)
	  {
	       if(msg == 'SEND'){
	            $('.error-message-2').hide();
                    $('.success-message-2').hide();
                    $contactform.hide().delay(3000).fadeIn();
                    $('#contactform input').val('');
                    $('#contactform textarea').val('');
                    $('.success-message-2').html('<div class="success-message-2">'+ $success +'</div>');
                    $('.success-message-2').fadeIn().delay(2000).fadeOut();
	       }
	       else{
		    $('.success-message-2').hide();
                    $('.error-message-2').hide();
                    $('.error-message-2').html('<div class="error-message-2">'+ msg +'</div>');
                    $('.error-message-2').fadeIn().delay(3000).fadeOut();
	       }
	  }
     });
     return false;
});
```
Change the option type: “POST” to type: “GET” and tell me if it works.

Regards
October 28, 2016 at 7:46 am #5535

Steve
Participant

Hi,
I have done that – still no good. Note: I am NOT using Word Press – i use HTML in dreamweaver

My error_log shows:

Fri Oct 28 18:45:07 2016] [error] [client 1.129.97.86] PHP Warning: require_once(../../../../../wp-config.php): failed to open stream: No such file or directory in /home/itgroup/public_html/php/contact.php on line 7, referer: http://www.itgroup.net.au/
[Fri Oct 28 18:45:07 2016] [error] [client 1.129.97.86] PHP Fatal error: require_once(): Failed opening required ‘../../../../../wp-config.php’ (include_path=’.:/usr/share/pear:/usr/share/php’) in /home/itgroup/public_html/php/contact.php on line 7, referer: http://www.itgroup.net.au/

L

Note: I am NOT using Word Press – i use HTML in dreamweaver

October 28, 2016 at 9:06 am #5536
CreaboxThemes
Keymaster
Hi,

I know that it is the html template.

Maybe there is a problem with the relative paths in the file contact.php. In this file, change the next code:
```
require_once('config.php');
require_once('phpmailer/phpmailer.php');
```
And use absolute paths in this way:
```
require_once('http://www.itgroup.net.au/php/config.php');
require_once('http://www.itgroup.net.au/php/phpmailer/phpmailer.php');
```
I think that it is the correct absolute paths. But, I don’t know exactly. Please, be sure to type the exact paths.

Regards
- This reply was modified 6 years, 11 months ago by CreaboxThemes.
October 28, 2016 at 11:08 am #5538

Steve
Participant

thanks.
that is the correct path – but still it does nothing when you press send.

here is the error:
[Fri Oct 28 22:05:48 2016] [error] [client 1.129.97.86] PHP Warning: require_once(http://www.itgroup.net.au/php/config.php): failed to open stream: no suitable wrapper could be found in /home/itgroup/public_html/php/contact.php on line 7, referer: http://www.itgroup.net.au/

here is my contact.php (i note it keeps talking about word press – which I don’t have or don’t use though ???)

<?php
//Global WordPress
global $wpdb;

if(!isset($wpdb))
{
require_once(‘http://www.itgroup.net.au/php/config.php’);
require_once(‘http://www.itgroup.net.au/php/phpmailer/phpmailer.php’);
}

function isEmail($email) {
return(preg_match(“/^[-_.[:alnum:]]+@((([[:alnum:]]|[[:alnum:]][[:alnum:]-]*[[:alnum:]])\.)+(ad|ae|aero|af|ag|ai|al|am|an|ao|aq|ar|arpa|as|at|au|aw|az|ba|bb|bd|be|bf|bg|bh|bi|biz|bj|bm|bn|bo|br|bs|bt|bv|bw|by|bz|ca|cc|cd|cf|cg|ch|ci|ck|cl|cm|cn|co|com|coop|cr|cs|cu|cv|cx|cy|cz|de|dj|dk|dm|do|dz|ec|edu|ee|eg|eh|er|es|et|eu|fi|fj|fk|fm|fo|fr|ga|gb|gd|ge|gf|gh|gi|gl|gm|gn|gov|gp|gq|gr|gs|gt|gu|gw|gy|hk|hm|hn|hr|ht|hu|id|ie|il|in|info|int|io|iq|ir|is|it|jm|jo|jp|ke|kg|kh|ki|km|kn|kp|kr|kw|ky|kz|la|lb|lc|li|lk|lr|ls|lt|lu|lv|ly|ma|mc|md|mg|mh|mil|mk|ml|mm|mn|mo|mp|mq|mr|ms|mt|mu|museum|mv|mw|mx|my|mz|na|name|nc|ne|net|nf|ng|ni|nl|no|np|nr|nt|nu|nz|om|org|pa|pe|pf|pg|ph|pk|pl|pm|pn|pr|pro|ps|pt|pw|py|qa|re|ro|ru|rw|sa|sb|sc|sd|se|sg|sh|si|sj|sk|sl|sm|sn|so|sr|st|su|sv|sy|sz|tc|td|tf|tg|th|tj|tk|tm|tn|to|tp|tr|tt|tv|tw|tz|ua|ug|uk|um|us|uy|uz|va|vc|ve|vg|vi|vn|vu|wf|ws|ye|yt|yu|za|zm|zw)$|(([0-9][0-9]?|[0-1][0-9][0-9]|[2][0-4][0-9]|[2][5][0-5])\.){3}([0-9][0-9]?|[0-1][0-9][0-9]|[2][0-4][0-9]|[2][5][0-5]))$/i”, $email));
}

include(‘../language.php’);

if($_POST) {

$contact_name = ($_POST[‘name’]);
$contact_email = ($_POST[’email’]);
$contact_message = ($_POST[‘message’]);
$codigo = ($_POST[‘codigo’]);
$codigo_prin = ($_POST[‘codigo_prin’]);

if( $contact_name == ” || $contact_message == ” ){
$array = array();
$array[‘valid’] = 0;
$array[‘message’] = $error2;
echo json_encode($array);
}elseif(!isEmail($contact_email)) {
$array = array();
$array[‘valid’] = 0;
$array[‘message’] = $error1;
echo json_encode($array);
}elseif ( $codigo != $codigo_prin) {
$array = array();
$array[‘valid’] = 0;
$array[‘message’] = $error3;
echo json_encode($array);
}else {
$array = array();
$array[‘valid’] = 1;
$array[‘message’] = $success2;
echo json_encode($array);
$to=verde_top(‘contact_email’);
$subject=verde_top(‘meta_title’).’ – Contact Form’;
$body=”Name: ” .$contact_name.”<br/>”;
$body .=”Email: ” .$contact_email.”<br/>”;
$body .=”Message: ” .$contact_message;
$headers = “MIME-Version: 1.0\r\n”;
$headers .= “Content-type: text/html; charset=iso-8859-1\r\n”;
$headers .= “From: “.$contact_name.” <“.$contact_email.”>\r\n”;
$headers .= “Reply-To: “.$contact_name.” <“.$contact_email.”>\r\n”;

wp_mail($to, $subject, $body, $headers);
}
}

?>

October 28, 2016 at 2:46 pm #5540
CreaboxThemes
Keymaster
Hi,

use the default code and tell me if it works:
```
<?php 

	require_once('http://www.itgroup.net.au/php/config.php');
	require_once('http://www.itgroup.net.au/php/phpmailer/phpmailer.php');

	// Sender Info
	$name = trim($_POST['name']);
	$email = trim($_POST['email']);
	$message = trim($_POST['message']);
	$err = "";
	
	// Check Info
	$pattern = "^([a-zA-Z0-9_\-\.]+)@((\[[0-9]{1,3}\.[0-9]{1,3}\.[0-9]{1,3}\.)|(([a-zA-Z0-9\-]+\.)+))([a-zA-Z]{2,4}|[0-9]{1,3})(\]?)$^";
	if(!preg_match_all($pattern, $email, $out)) {
		$err = MSG_INVALID_EMAIL; // Invalid email
	}
	if(!$email) {
		$err = MSG_INVALID_EMAIL; // No Email
	}	
	if(!$message) {
		$err = MSG_INVALID_MESSAGE; // No Message
	}
	if (!$name) {
		$err = MSG_INVALID_NAME; // No name 
	}

	//define the headers we want passed. Note that they are separated with \r\n
	// $headers = "From: ".$name." <".$email.">\r\nReply-To: ".$email.""	$body=include(_template_path);
	$body=include(TEMPLATE_PATH);

	$mail=new PHPMailer();
	
	$mail->SetFrom($email,$name); 
	$mail->AddAddress(TO_EMAIL,TO_NAME);

	//$mail->IsSMTP(); // enable SMTP
	$mail->SMTPSecure='ssl';
	$mail->SMTPAuth=true;
	$mail->Host=SMTP_HOST;
	$mail->Port=25; 
	$mail->Username=SMTP_USERNAME;
	$mail->Password=SMTP_PASSWORD;
		
	$mail->Subject=SUBJECT;
	$mail->MsgHTML($body);

	if (!$err){

		//send the email
		// $sent = mail(TO_EMAIL,SUBJECT,$message,$headers); 
		
		if ($mail->Send()) {
				// If the message is sent successfully print
				echo "SEND"; 
			} else {
				// Display Error Message
				echo MSG_SEND_ERROR; 
			}
	} else {
		echo $err; // Display Error Message
	}
?>
```
Regards
October 28, 2016 at 10:08 pm #5542

Steve
Participant

thanks – however, still not working. Error log shows:

[Sat Oct 29 09:05:54 2016] [error] [client 1.129.97.116] PHP Warning: require_once(): http:// wrapper is disabled in the server configuration by allow_url_include=0 in /home/itgroup/public_html/php/contact.php on line 3, referer: http://www.itgroup.net.au/
[Sat Oct 29 09:05:54 2016] [error] [client 1.129.97.116] PHP Warning: require_once(http://www.itgroup.net.au/php/config.php): failed to open stream: no suitable wrapper could be found in /home/itgroup/public_html/php/contact.php on line 3, referer: http://www.itgroup.net.au/
[Sat Oct 29 09:05:54 2016] [error] [client 1.129.97.116] PHP Fatal error: require_once(): Failed opening required ‘http://www.itgroup.net.au/php/config.php’ (include_path=’.:/usr/share/pear:/usr/share/php’) in /home/itgroup/public_html/php/contact.php on line 3, referer: http://www.itgroup.net.au/
[Sat Oct 29 09:05:55 2016] [error] [client 1.129.97.116] PHP Warning: require_once(): http:// wrapper is disabled in the server configuration by allow_url_include=0 in /home/itgroup/public_html/php/contact.php on line 3, referer: http://www.itgroup.net.au/
[Sat Oct 29 09:05:55 2016] [error] [client 1.129.97.116] PHP Warning: require_once(http://www.itgroup.net.au/php/config.php): failed to open stream: no suitable wrapper could be found in /home/itgroup/public_html/php/contact.php on line 3, referer: http://www.itgroup.net.au/
[Sat Oct 29 09:05:55 2016] [error] [client 1.129.97.116] PHP Fatal error: require_once(): Failed opening required ‘http://www.itgroup.net.au/php/config.php’ (include_path=’.:/usr/share/pear:/usr/share/php’) in /home/itgroup/public_html/php/contact.php on line 3, referer: http://www.itgroup.net.au/
[Sat Oct 29 09:05:56 2016] [error] [client 1.129.97.116] PHP Warning: require_once(): http:// wrapper is disabled in the server configuration by allow_url_include=0 in /home/itgroup/public_html/php/contact.php on line 3, referer: http://www.itgroup.net.au/
[Sat Oct 29 09:05:56 2016] [error] [client 1.129.97.116] PHP Warning: require_once(http://www.itgroup.net.au/php/config.php): failed to open stream: no suitable wrapper could be found in /home/itgroup/public_html/php/contact.php on line 3, referer: http://www.itgroup.net.au/
[Sat Oct 29 09:05:56 2016] [error] [client 1.129.97.116] PHP Fatal error: require_once(): Failed opening required ‘http://www.itgroup.net.au/php/config.php’ (include_path=’.:/usr/share/pear:/usr/share/php’) in /home/itgroup/public_html/php/contact.php on line 3, referer: http://www.itgroup.net.au/
[Sat Oct 29 09:05:57 2016] [error] [client 1.129.97.116] PHP Warning: require_once(): http:// wrapper is disabled in the server configuration by allow_url_include=0 in /home/itgroup/public_html/php/contact.php on line 3, referer: http://www.itgroup.net.au/
[Sat Oct 29 09:05:57 2016] [error] [client 1.129.97.116] PHP Warning: require_once(http://www.itgroup.net.au/php/config.php): failed to open stream: no suitable wrapper could be found in /home/itgroup/public_html/php/contact.php on line 3, referer: http://www.itgroup.net.au/
[Sat Oct 29 09:05:57 2016] [error] [client 1.129.97.116] PHP Fatal error: require_once(): Failed opening required ‘http://www.itgroup.net.au/php/config.php’ (include_path=’.:/usr/share/pear:/usr/share/php’) in /home/itgroup/public_html/php/contact.php on line 3, referer: http://www.itgroup.net.au/
[Sat Oct 29 09:05:59 2016] [error] [client 1.129.97.116] PHP Warning: require_once(): http:// wrapper is disabled in the server configuration by allow_url_include=0 in /home/itgroup/public_html/php/contact.php on line 3, referer: http://www.itgroup.net.au/
[Sat Oct 29 09:05:59 2016] [error] [client 1.129.97.116] PHP Warning: require_once(http://www.itgroup.net.au/php/config.php): failed to open stream: no suitable wrapper could be found in /home/itgroup/public_html/php/contact.php on line 3, referer: http://www.itgroup.net.au/
[Sat Oct 29 09:05:59 2016] [error] [client 1.129.97.116] PHP Fatal error: require_once(): Failed opening required ‘http://www.itgroup.net.au/php/config.php’ (include_path=’.:/usr/share/pear:/usr/share/php’) in /home/itgroup/public_html/php/contact.php on line 3, referer: http://www.itgroup.net.au/
[Sat Oct 29 09:06:00 2016] [error] [client 1.129.97.116] PHP Warning: require_once(): http:// wrapper is disabled in the server configuration by allow_url_include=0 in /home/itgroup/public_html/php/contact.php on line 3, referer: http://www.itgroup.net.au/
[Sat Oct 29 09:06:00 2016] [error] [client 1.129.97.116] PHP Warning: require_once(http://www.itgroup.net.au/php/config.php): failed to open stream: no suitable wrapper could be found in /home/itgroup/public_html/php/contact.php on line 3, referer: http://www.itgroup.net.au/
[Sat Oct 29 09:06:00 2016] [error] [client 1.129.97.116] PHP Fatal error: require_once(): Failed opening required ‘http://www.itgroup.net.au/php/config.php’ (include_path=’.:/usr/share/pear:/usr/share/php’) in /home/itgroup/public_html/php/contact.php on line 3, referer: http://www.itgroup.net.au/

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October 29, 2016 at 7:28 am #5543

CreaboxThemes
Keymaster

Hi,

could you contact to your server provider for this error? It is an internal server error. I don’t know where it is the problem. They help you better.

Anyway, change the previous option type: “GET” to type: “POST” in the file scripts.js and try it.

Regards

October 29, 2016 at 9:58 am #5544

Steve
Participant

i have contacted provider – no help there at all. I have put the path back and also the contact form, and now I am getting message_body_error on the form when I press send.
The logs show:
Sat Oct 29 20:57:05 2016] [error] [client 1.129.97.116] PHP Notice: Use of undefined constant TEMPLATE_PATH – assumed ‘TEMPLATE_PATH’ in /home/itgroup/public_html/php/contact.php on line 30, referer: http://www.itgroup.net.au/
[Sat Oct 29 20:57:05 2016] [error] [client 1.129.97.116] PHP Warning: include(TEMPLATE_PATH): failed to open stream: No such file or directory in /home/itgroup/public_html/php/contact.php on line 30, referer: http://www.itgroup.net.au/
[Sat Oct 29 20:57:05 2016] [error] [client 1.129.97.116] PHP Warning: include(TEMPLATE_PATH): failed to open stream: No such file or directory in /home/itgroup/public_html/php/contact.php on line 30, referer: http://www.itgroup.net.au/
[Sat Oct 29 20:57:05 2016] [error] [client 1.129.97.116] PHP Warning: include(): Failed opening ‘TEMPLATE_PATH’ for inclusion (include_path=’.:/usr/share/pear:/usr/share/php’) in /home/itgroup/public_html/php/contact.php on line 30, referer: http://www.itgroup.net.au/
[Sat Oct 29 20:57:05 2016] [error] [client 1.129.97.116] PHP Notice: Use of undefined constant SMTP_HOST – assumed ‘SMTP_HOST’ in /home/itgroup/public_html/php/contact.php on line 40, referer: http://www.itgroup.net.au/
[Sat Oct 29 20:57:05 2016] [error] [client 1.129.97.116] PHP Notice: Use of undefined constant SMTP_USERNAME – assumed ‘SMTP_USERNAME’ in /home/itgroup/public_html/php/contact.php on line 42, referer: http://www.itgroup.net.au/
[Sat Oct 29 20:57:05 2016] [error] [client 1.129.97.116] PHP Notice: Use of undefined constant SMTP_PASSWORD – assumed ‘SMTP_PASSWORD’ in /home/itgroup/public_html/php/contact.php on line 43, referer: http://www.itgroup.net.au/
[Sat Oct 29 20:57:05 2016] [error] [client 1.129.97.116] PHP Notice: Use of undefined constant SUBJECT – assumed ‘SUBJECT’ in /home/itgroup/public_html/php/contact.php on line 45, referer: http://www.itgroup.net.au/
[Sat Oct 29 20:57:05 2016] [error] [client 1.129.97.116] PHP Notice: Use of undefined constant MSG_SEND_ERROR – assumed ‘MSG_SEND_ERROR’ in /home/itgroup/public_html/php/contact.php on line 58, referer: http://www.itgroup.net.au/

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